Refund policy

Our policy lasts 60 days. If 60 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mykiddocare.com. If your return is accepted, we’ll send you a return address as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Just important note here, the return shipping cost is paid by the buyer. 

You can always contact us for any return questions at info@mykiddocare.com.

Damages and issues

Please check your order as soon as it arrives. If an item is damaged, defective or wrong, email info@mykiddocare.com within 48 hours of the tracking status showing "Delivered". Include your order number and photos of the item and its packaging.

We'll send you a replacement free of charge. You don't need to send the damaged item back. Damaged, defective or wrong items are replaced, not refunded. Reports made more than 48 hours after delivery can't be accepted.

Non-returnable items

We can't accept returns of used items or gift cards.

Cancelation

Once your order has shipped and is in transit, it can't be cancelled. If you no longer want the item, you can return it after delivery under this return policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds are made to your original payment method. Your bank or card provider may take up to a week to process and post the refund.

Questions

Email us any day at info@mykiddocare.com.