Shipping policy

Thank you for visiting and shopping at mykiddocare.com. Following are the terms and conditions that constitute our Shipping Policy.

SHIPPING POLICY

Shipment processing time

Orders are processed and handed to our shipping partner within 1–2 business days of being placed. During very busy periods, such as holidays and big sales, processing can take up to 5 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates* 

Shipping charges for your order will be calculated and displayed at checkout.

UK 5-15 Business Days

EU 5-15 Business Days

US & Canada 5-15 Business Days

South America 5-15 Business Days estimate

Asia 5-15 Business Days estimate

Africa 5-15 Business Days estimate

Australia & New Zealand 5-15 Business Days estimate

Iceland: 15-20 Business Days

These are estimates, not guarantees. Carrier delays can occasionally happen, especially during holidays and bad weather.

 

 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Tracking usually becomes active within 24–48 hours. You can follow your parcel on our Track My Order page.

Customs, Duties and Taxes

mykiddocare.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)

 

Damages

If an item is damaged, defective or wrong, email info@mykiddocare.com within 48 hours of the tracking status showing “Delivered”. Include your order number and photos of the item and its packaging. We’ll send you a replacement free of charge. You don’t need to send the damaged item back. Damaged, defective or wrong items are replaced, not refunded. Reports made more than 48 hours after delivery can’t be accepted.

Questions

Email us any day at info@mykiddocare.com. We reply within 24 hours.